Delivery and Return Policy

1. Service Delivery

CourtON is a Software-as-a-Service (SaaS) platform provided digitally. There is no physical delivery of goods. Upon successful payment, access to the platform is granted immediately.

2. Return Policy

In accordance with the Turkish Consumer Protection Law No. 6502 on Distance Contracts, consumers have the right to withdraw from the contract within 14 days without giving any reason and without incurring any penalty. However, for digital services where the execution of the service has already begun with the consumer's consent, the right of withdrawal cannot be exercised.

• Subscription services: Once your subscription is activated and service delivery has begun, the right of withdrawal expires.
• Free software: CourtON charges no monthly software fee, so there is no trial period and no subscription to cancel. Revenue comes only from commission on bookings that arrive through CourtON.
• 14-day withdrawal: If you have not started using the service, you may cancel within 14 days of purchase for a full refund.

3. Refund Process

To request a refund or cancellation, please follow these steps:

• Contact our support team at [email protected] with your account details and reason for cancellation.
• Our team will review your request within 3 business days.
• If eligible, refunds are processed within 7 business days to the original payment method.
• You will receive a confirmation email once the refund is processed.

4. Non-Refundable Items

The following are not eligible for refund:

• Subscription fees for periods already used.
• Custom development or integration services provided on a one-time basis.
• Third-party fees (payment processing, SMS credits) already consumed.

5. Limitation of Liability

To the maximum extent permitted by law, Courton's total aggregate liability arising out of this platform shall be limited to the refund of the amounts actually paid by the User to Courton. Courton cannot be held liable for any loss, damage, or obligation other than the refund of the payments it has received:

• Any event, accident, or injury arising from the physical services, premises, and operations provided by the Club.
• Acts or omissions of third-party service providers (payment processors, infrastructure providers).
• Indirect, incidental, or consequential damages (including loss of data, revenue, or profits).
• Force majeure events (natural disasters, government actions, internet/power outages, etc.).

6. Billing and Invoicing

All transactions are securely processed through iyzico payment gateway. Invoices are generated electronically and sent to the registered email address.

• All prices include VAT as applicable.
• Invoices are available for download from your account dashboard.
• For corporate invoicing requests, please contact [email protected].

7. Payment Methods

We accept all major credit and debit cards through our secure payment partner iyzico:

• Visa
• MasterCard
• Troy
• American Express

Your card details are securely processed by iyzico in compliance with PCI DSS standards. We do not store any card information on our servers.

8. Contact Information

For any questions regarding deliveries, returns, or refunds: